Refund Policy

Effective date: September 1, 2026 · H2vm — operated by Gongtu Network Technology, Weifang, China

1. 14-Day Money-Back Guarantee

If you are not satisfied with your first purchase of a paid plan, you may request a full refund within 14 days of the initial charge — no questions asked. This guarantee applies once per customer to the first subscription purchase.

2. Renewals

Automatic renewal charges are refundable within 14 days of the renewal date if you have not substantially used the Service in the new billing period. If you wish to avoid renewal, cancel from your account dashboard before the renewal date.

3. How to Request a Refund

Email support@h2vm.com with your account email and order reference (from Paddle receipt), or use the contact page. We respond within 2 business days. Approved refunds are issued via Paddle to the original payment method, typically arriving within 5–10 business days depending on your bank.

4. Non-Refundable Cases

Requests made after the 14-day window (except where required by law, e.g., EU/UK statutory withdrawal rights);
Accounts terminated for violation of our Terms of Service (acceptable-use breaches);
Partially consumed billing periods after cancellation (the Service remains active until period end);
Custom one-off services (e.g., dedicated IP provisioning, custom migration work) explicitly marked non-refundable at purchase.

5. Downgrades & Cancellations

You can cancel anytime; your plan stays active until the end of the paid period. Downgrades take effect at the next renewal. We do not charge cancellation fees.

6. Statutory Rights

Nothing in this policy limits mandatory consumer rights in your country of residence. For EU/UK consumers, statutory withdrawal rights apply in addition to this policy.